IT for Australian insurance brokers
The IT provider that already knows what JAVLN is.
Most IT companies keep your laptops patched and your email working, then stop. We look after the broking system your business actually runs on, deal with the vendors on your behalf, and keep the compliance evidence ready before anyone asks for it.
HERO IMAGE
Your team, or a broker at their desk with the broking system on screen. Roughly 900×700.
106,000
Automated tasks run each month
31
Automations deployed
17
Platforms integrated
99.99%
Availability guarantee, monitored 24x7x365
Where we work
Every Australian state and territory, and New Zealand. Remote by design. A brokerage in Perth gets exactly the same service as one down the road.
Staffed hours
6:30am–7pm AEST
[MON–FRI?]
A full working day from Auckland to Perth.
Emergencies
24 / 7
No surcharge.
Not billed at an after-hours rate, ever.
What we hear from brokers
Are you running into these problems?
01
Nobody will touch the broking system
The one application the business cannot operate without is the one your IT provider calls a vendor issue. So you sit in the middle working out which of the two is actually right.
02
Compliance evidence is built by hand
Access reviews, MFA coverage, offboarding records. The controls may well be in place, but proving it to your AFSL or to APRA means a spreadsheet assembled the week before it is due.
03
The same admin, every week
A new authorised representative starts and it is five tickets across five platforms. Someone leaves and their access lingers for a fortnight, which is what shows up in an audit.
What we do
Everything you need, all of it for brokers.
Managed IT & Microsoft 365
Support, device management, patching, Microsoft 365 administration, licensing and documentation. Still running a server? Cloud-only? Both are fine.
Automation
Onboarding, offboarding, mailbox and Teams provisioning, licence management, ticket triage and reporting. Around 106,000 tasks a month, none of them raised as a ticket.
Cyber & Compliance
MFA that is enforced and verified rather than assumed, conditional access, baseline checks, backup and disaster recovery, and access reviews that produce a report instead of a weekend.
Broking systems
The system your business runs on, properly looked after.
Most IT providers stop at the laptop. Ask them about JAVLN or Ebix and the conversation ends with “log a ticket with the vendor”. We are an Ebix Australia official Cloud Partner supporting WINBEAT and Sunrise Exchange, and we support Officetech (JAVLN) clients directly, so you are not the one translating between three parties who each think it belongs to one of the others.
JAVLN · Ebix · Officetech · WINBEAT · Sunrise Exchange
- Install, upgrade and patch it across every workstation
- Build and run the server or hosting it sits on
- Raise and chase vendor tickets on your behalf
- Manage user licences as people join and leave
- Migrate you between platforms without losing data
- Build integrations with the rest of your tools
- Train your team, including every new starter
Planning a platform move?
Migrations are where most brokerages lose a fortnight. We have done [N].
Websites & hosting
We build and host broker websites too.
Most brokerages end up with a website from one supplier, hosting from another and an IT provider who will not touch either. We do all three, so when the site goes down at 9am there is one number to ring and nobody is blaming anyone else.
Design and build
WordPress sites built for brokerages, including the [FSG / DISCLOSURE / COMPLAINTS] pages your licensee expects.
Hosting and maintenance
Australian hosting, SSL, backups, updates and uptime monitoring, under the same agreement as the rest of your IT.
Why insurance only
Not a general IT company that happens to have a few brokers.
Every client we have is a broker, an underwriting agency or an AR network. That changes what we already know before we start.
We already speak the language
Authorised representatives, AFSL obligations, APRA, renewal season. You do not spend three months explaining your own business to your IT provider.
The automations already exist
A generalist would build your onboarding workflow from scratch, on your time and at your cost. Ours is already running for [N] other firms.
Compliance is the default
Your industry is regulated, so access reviews, enforced MFA and audit evidence are built into how we run every client rather than sold as an upgrade later.
Wherever you are
Every Australian state and territory, and New Zealand. Remote by design, so a brokerage in Perth gets exactly the same service as one down the road.
How it works
Three steps, no surprises.
01
Discovery call
Thirty minutes on what you run now, what is broken, and your AFSL obligations require of you. No obligation and no sales deck.
02
[ONBOARDING PROCESS NAME]
We document your environment, take over the vendor relationships and deploy the automations. [TYPICAL TIMEFRAME].
03
Ongoing
Support, patching, monitoring and reporting, with a monthly view of what actually happened rather than a green tick on a dashboard.
Client stories
Proof, in their words.
One real story does more than a page of adjectives. This section stays empty until you have one.
Client story · placeholder
[REAL QUOTE, REAL NAME, REAL FIRM] An anonymous testimonial reads as invented to an audience that assesses risk for a living. Leave the section out until you have one.
Best candidate
A platform migration you completed. Name the platforms, the size of the firm and how long it took.
Second best
A vendor escalation you resolved that the client could not get moving on their own.
Accredited by
[EBIX LOGO]
[UAC LOGO]
[OFFICETECH / JAVLN LOGO]
[MICROSOFT LOGO]
Need IT that understands broking? Let’s talk.
Thirty minutes with someone who has seen your broking system before.